Question 1

What is Parlon?

Accepted Answer

Parlon is a beauty and wellness platform in the Philippines and Singapore where you can discover, book, and buy deals from salons, spas, clinics, and wellness merchants.

Question 2

Is Parlon safe to pay on?

Accepted Answer

Yes. Parlon Beauty and Wellness Technologies Inc. is licensed and regulated by the Bangko Sentral ng Pilipinas (BSP). Payments are processed through secure, accredited payment partners.

Question 3

Where is Parlon available?

Accepted Answer

Parlon merchants are located across the Philippines and in Singapore. Use "Change location" to see Parlons and deals near you.

Question 4

How do Parlon deals work?

Accepted Answer

Buy a deal on Parlon, receive your e-voucher by email and in your account, then book your appointment and present the voucher at the salon or clinic when you visit.

Question 5

Where can I find my vouchers?

Accepted Answer

Go to My Account > Deals. Your e-voucher is also sent to the email address used at checkout.

Question 6

Can I give a deal as a gift?

Accepted Answer

Yes. At checkout, choose "It's a gift" and enter the recipient's name and email. Their e-voucher is sent directly to them. The recipient's name can't be changed after purchase, and they must present a valid government-issued ID matching that name when redeeming.

Question 7

Can I use my voucher with other salon promos?

Accepted Answer

Usually not. Deal vouchers generally can't be combined with other ongoing merchant promotions. Check the Merchant's Terms and Conditions on each deal.

Question 8

How do I book an appointment?

Accepted Answer

On the merchant's page, choose a branch and service, tap Book, pick a date and time, and confirm. Some merchants confirm requests manually and will contact you to finalize your booking.

Question 9

Do I need to book in advance to use a deal?

Accepted Answer

Most merchants require an appointment. Check the deal's terms for booking requirements, such as booking at least one day in advance.

Question 10

What is the Beauty Bag?

Accepted Answer

Your Beauty Bag is your cart. Add deals from different Parlons, then check out all at once.

Question 11

How do I check my Candies balance?

Accepted Answer

Go to My Account > Parlon Candies, or tap your account icon.

Question 12

How do I change my email or mobile number?

Accepted Answer

Go to My Account > Profile > Edit profile. A new email or number must be verified before it's saved.

Frequently asked questions

About Parlon

Deals and vouchers

Booking

Beauty Bag and payment

Parlon Candies and tiers

Account and support